Delegate · Ambient scribes
Two randomized trials published in the past year both found benefit, none of it dramatic. At UCLA (238 physicians, about 72,000 encounters), Nabla cut documentation time per note by 9.5% against usual care, Microsoft DAX did not reach significance, and burnout improved roughly 7% in both arms. A UW Health stepped-wedge trial of Abridge found burnout down about 20% and 30 fewer minutes of work outside work. The largest real-world study, in JAMA this April, followed about 1,800 adopters across five academic systems: 16 fewer documentation minutes per eight hours of patient time, about half a visit more per week, and no significant change in after-hours EHR time. Only 32% of adopters used the scribe in at least half their visits.
−16 mindocumentation per 8 clinic hours
51.9% → 38.8%burnout, six-system Abridge study
<10%of patients declined (UCLA)
$100 to $600per clinician per month
Why it matters. The gain goes to clinicians who actually use it on most visits. In our own eight-week pilot with seven clinicians, burnout scores fell from 69% to 43%, and half were still using the tool three months later. That is a small, uncontrolled internal pilot, and it matches the literature: the tool works when it becomes a habit, and adoption is the hard part.
Disclosure: the editor serves as Clinical Director at Nabla Technologies, one of the products in the UCLA trial. The pilot figures are internal and unpublished.
Delegate · Guardrail
Free and personal tiers of ChatGPT, Claude and Gemini do not come with a business associate agreement, and OpenAI says it will not sign one for its consumer ChatGPT Health feature. The healthcare versions launched this year do: OpenAI for Healthcare (January 8) offers a BAA for ChatGPT for Healthcare and its API, Anthropic covers Claude Enterprise plans, and Google's Workspace BAA covers only the Gemini features on its HIPAA-included list. Texas now also requires electronic health records to be stored in the United States as of January 1, 2026.
Why it matters. The safe line is simple. De-identified prompts (a rehab protocol template, a prior-authorization letter skeleton, a patient handout on Charcot foot at a sixth-grade reading level) belong in any tool. Anything with a name, a date of birth or a chart detail belongs only in a tool your practice has a BAA with.
Delegate · Agents
A chatbot answers. An agent works the whole problem.
Most clinicians have only used the first kind. A chatbot needs a prompt at every step. An agent is given a goal and runs the workflow: check eligibility, draft the prior authorization letter from your last twenty approved ones, route the referral, and follow up if the payer has not answered in 48 hours. Tools that let a clinician describe a workflow in plain language and get a working version back are now good enough that a prior-auth builder or a post-op instruction generator tuned to your own protocol is an afternoon project, not an IT ticket.
Why it matters. The delegation line does not move just because the tool got more capable. Hand off what is repetitive, rule-based and reversible. Keep judgment calls, irreversible decisions and anything where a wrong answer causes harm. An agent that drafts is not an agent that decides.
From the lecture "AI Fluency for Healthcare." The editor uses Claude personally and has no financial relationship with Anthropic.